Terms of Service
The service
Citichoice Desk is a managed service. We set up your shared inbox, connect your supported channels, build an AI assistant around your business and keep the service running. We confirm which channels and integrations are available for your account before we build.
Plans, onboarding and usage
- Plans are billed monthly or yearly at the prices on our website.
- Onboarding is a one-time fee on every plan.
- Extra AI replies, team members and inboxes are charged as shown on our pricing page.
- WhatsApp usage is charged separately from a prepaid wallet. See the WhatsApp billing rules.
Submitting our enquiry or onboarding form does not charge you or switch anything on.
Your responsibilities
You must keep your account details secure, give us accurate information, follow the rules of each channel (including Meta’s WhatsApp policies), and only message people who have agreed to hear from you. CONFIRM: any further acceptable-use rules
Your accounts and content
Your WhatsApp number, business pages and customer relationships remain yours. CONFIRM: what happens to connections and data if you cancel
AI answers
The assistant answers from information you approve and hands over to your team when needed. You are responsible for the accuracy of the policies and prices you give us. CONFIRM: your position on AI errors
Availability and support
CONFIRM: support channels and hours, maintenance windows and any uptime commitment. Do not promise uptime you cannot meet
Cancellation and refunds
CONFIRM: how to cancel, notice period, refunds for yearly plans and for onboarding fees
Liability and governing law
CONFIRM: limits of liability, governing law and where disputes are handled. Please have these written by a lawyer